I can see that IM is a convenient way for youth to ask questions of the library.
Most of the questions have been very simple and related to: hours, computer lab services,
placing holds, notary hours, etc. There have been some prank comments made such as i saw
Dorothy get today. Her IM wrote in "I have to pee". Dorothy simply did not respond so as not
to facilitate more foolishness. Fortunately, most questions are of the type that are usually answered quickly by phone. IM'ing is another mode to answer simple distinct answer questions.
I think it has limited use currently but since it may draw in non-traditional library users i guess it could be helpful for outreach w/youth.
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